Frequently Asked Questions and Informed Answers

As questions arise, we are always here for you, but we find there are some questions that arise with regularity. Here’s a sampling of those questions along with our informed answers.

Questions about the Rocket Ship Total Balloon Category Management

Q: How does guaranteed sale work?

A: We work with you, the buyer/category manager, to determine the correct quantities to send to each store for each holiday. These balloons will arrive about four weeks prior to the holiday. At the end of the holiday period, we will issue a UPS Call Tag and Return Authorization form for distribution through your office to your stores. The store fills it out and returns the R/A for full credit on all product still in saleable condition. We do all of this no later than two weeks after the holiday because we know you want your credit as soon as possible.

Q: Why don’t you send the UPS Call Tag and R/A directly to the store?

A: History has demonstrated that more product is returned from stores when the forms come from the buying office. There are fewer forms and Call Tags lost or forgotten.

Q: How do I order balloons and how long does it take to receive them?

A: Balloons, helium and supplies can be ordered either by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or fax to (585) 473-4062. A written order always works best to eliminate ordering errors. By all means, call us if you have questions of any type at (800) 333-1478 ext. 110 for Customer Service. Orders received by noon will ship that day and delivery by UPS is normally 1-3 business days.

Q: How expensive is it to continue to carry obsolete inventory?

A: Because balloons do not spoil the way produce does, they will last forever. But old styles or licenses and product that is not made from XtraLife® technology, will result in a 100% total loss. We have seen obsolete inventory totaling thousands of dollars…at cost with floral managers who keep product for 5-10 years, just because it never spoils. It just keeps getting added to each inventory. Losses like this are unacceptable and unsustainable in today’s competitive climate.

Q: What do you mean when you say you won’t profit from our shrink?

A: We just won’t do it and that is why we share in your shrink by reducing the amount that it costs you. We call it “Vendor Co-Op Shrink Reduction.” This allows you to maximize your holiday balloon sales with the security of knowing that you have a partner who “has your back. “

Q: What do I do if I receive a defective balloon?

A: We will send a defective balloon allowance that is three times the manufacturer’s demonstrated defective rate. This allowance is sent directly to your buying office twice each year. In addition to the defective allowance if you run into a large number of the same balloons that are defective, please let us know and we will handle that credit directly with the store as soon as the problem surfaces.

Questions about balloons

Q: How long will balloons remain aloft and “float?”

A: A Latex Balloon will float for 12-18 hours, but if treated with Ultra Hi-Float, they can remain floating for days. Foil balloons will float for weeks, but they will begin to lose their helium and look soft before they ever drop to the ground. Holographic balloons will stay fully inflated for several days, while balloons made with Anagram’s XtraLife technology (Note: Holographic balloons are not made with XtraLife technology) can look fully inflated for weeks. Whichever foil balloons you are considering, they will float for weeks at a time.

Q: Do you have a printed high school balloon program?

A: We have printed high school balloons for nearly 700 schools. While the strongest sales season for these is at graduation time, they are sold all year, particularly for sporting events and end-of-season banquets. Printed high school balloons are a tremendous way to show your community spirit and to give your customers one more reason why they should be shopping with you.

Q: How do I give our balloon arrangements that professional look?

A: The best way to get a professional look to your balloon bouquets is to view the professional arrangement techniques in our Allen University.

Q: How often do you change your Plan-O-Gram?

A: We have found that if we change your balloon Plan-O-Gram about every 18-24 months it is often enough to keep it fresh in the eyes of your customers.

Q: Can I get balloons to support the latest movie releases?

A: Yes, we encourage you to support the latest movie releases, but not all movies are created equal, so let us guide you as to which ones will give your company the greatest impact and best sales.

Q: Can I get balloons for our local major sports teams, both professional and collegiate?

A: Yes, we have most of the professional and collegiate teams available to us.

Q: Can you tell me more about your multi-colored sand weights?

A: Our multi-colored sand weights will hold any higher price point balloon or up to 15 latex balloons in bouquets. They are among the least expensive balloon weights in the industry for their size. These sand weights can be printed with your company logo. By using these and the balloon weight that is included in your balloon pricing, additional sales of the many colors of foil weights can be generated at your stores.

Q: Do I pay for balloon racks and display fixtures?

A: No, you never pay for balloon racks & fixtures. You only need to pay the freight cost for shipping to you?

Q: Is it true that balloons are biodegradable?

A: Yes and no. The Qualatex latex balloons in our product offering are made from 100% natural latex that comes from the sap of the rubber tree. Through scientific research, it has been determined that our latex balloons decompose as fast as an oak leaf. Foil balloons are made from a various types of plastics, most of which have a very thin film of foil covering the balloon. They are similar to the packaging used for potato chips and cookies. These balloons are not biodegradable and should be disposed of in your household trash containers.

Questions about helium

Q: Can you deliver helium to outlying store locations?

A: With our nation-wide helium distribution program, we have the ability to deliver helium to all your stores in 50 states.

Q: How long does it take to receive a helium order?

A: Most of our helium is delivered within one or two days, but usually no longer than five business days.

Q: Are there safety regulations that relate to helium, and if so, how can you help me to comply with them?

A: Helium cylinders must be secured so as to prevent them from falling. See our Helium Wall Bracket. For under $40, with this bracket you are compliant. Some companies have age restrictions that prevent young people from working with helium cylinders. Check your company policy on this.

Q: I have heard that there is a helium shortage. Is this true?

A: There was a helium shortage back in 2012-2013, but there has been plenty of supply since then. Based on our current usage and known helium reserves, the world has enough helium for the next 300 years.

60 Saginaw Drive – Rochester, New York 14623

800-333-1478 EXT: 121 buck@allenprograms.com

Anagram Qualatex Betallic Airgas Hifloat

Made in the USA

Our Balloons Are Proudly Made In America

© 2015 Allen Associates. All Rights Reserved.